EMBODIED EQUINE THERAPY

At Embodied Equine Therapy we are committed to protecting and respecting your privacy.

This Equine Therapy Privacy Policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us or an authorised data processor acting on our behalf, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By accepting our Terms and Conditions and Terms of Use, you are providing your express consent for your personal data to be collected, handled, stored and used in accordance with the practices described in this policy.

For the purpose of the General Data Protection Regulation (GDPR), the data controller is Embodied Equine Therapy/Gemma Webb. All personal data collected by us or on our behalf will be processed in accordance with the GDPR.

Information we may collect from you

We may collect and process the following data about you:

Information you give us

You may give us information about you by filling in forms on our site embodiedequinetherapy.com (our site) or by corresponding with us by phone, e-mail or other methods. This includes information you provide when you register or subscribe to our service, participate in social media functions, enter a competition, promotion or survey, visit our website and when you report a problem with our website. The information that we may request from you may include your name, address, e-mail address and phone number. We will also collect data on your animals, including their health, well-being and any medical history and keep a record of your animals ongoing performance, health and well-being.

Information we collect about you when you visit our website

With regard to each of your visits to our site we may automatically collect the following information. By accepting these terms, you provide your express authority for this data to be collected and used by us:

• technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

• information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; and

• page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Cookies

Our website uses cookies and similar tools to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

What are cookies?

Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.

There are many functions cookies serve. For example, they can help us to remember your username and preferences, analyse how well our website is performing, or even allow us to recommend content we believe will be most relevant to you.

Certain cookies contain personal information – for example, if you click to “remember me” when logging in, a cookie will store your username. Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location.

What sort of cookies do you use?
Generally, our cookies perform up to three different functions:

1. Essential cookies
Some cookies are essential for the operation of our website. For example, some cookies allow us to identify subscribers and ensure they can access the subscription only pages. If a subscriber opts to disable these cookies, the user will not be able to access all of the content that a subscription entitles them to.

2. Performance Cookies
We utilise other cookies to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the website.

3. Functionality Cookies
We use functionality cookies to allow us to remember your preferences. For example, cookies save you the trouble of typing in your username every time you access the site, and recall your customisation preferences, such as which regional edition of the website you want to see when you log in.

We also use functionality cookies to provide you with enhanced services such as allowing you to watch a video online or comment on a blog.

We also use or allow third parties to serve cookies that fall into the four categories above. For example, like many companies, we use Google Analytics to help us monitor our website traffic.

We may also use third party cookies to help us with market research, revenue tracking, improving site functionality and monitoring compliance with our terms and conditions and copyright policy.

Purposes for collecting data

All data collected by us will be used for the lawful purposes of providing you with our services relating to health and treatment of the animals under your care. We will only ever process your personal data once you have provided your express consent for us to do so by accepting these terms.

Your data will be used for the purposes of providing services as set out in our terms of use. We will also use your data in relation to analytics, research, marketing and regulatory purposes and may provide your data to trusted third parties for the express purpose of carrying out these tasks.

Your rights as a data subject

The GDPR conveys several rights to you as a data subject regarding the control, usage and storage of your data. In order to these rights are;

• we must provide you with a copy of your personal data that we hold on our records;

• request that we correct any inaccurate data held by us;

• request a copy of your personal data for the purposes of transferring it to another data controller;

• to object to the processing of your data by us for the purposes of direct marketing, used for scientific or historical research, a task carried out in the public interest or for a legitimate purpose carried out by us or an authorised third party; and

• to object to a decision made as a result of a solely automated process, such as profiling where such a decision may have a legal or other significant affect.

Where any such request is made by you, we will provide you with a response as soon as is practicable but in any event within 30 days from the date of receipt of your request. We may require you to confirm your identity prior to responding to any request received, where your identity cannot be verified we will reject your request. We will also contact any data processor or secondary data controller instructed by us to make sure your request is handled in accordance with the GDPR.

Right to be forgotten

You have the right to be forgotten. At any time, you may contact us and make a formal request for your personal data as held by us to be deleted and erased from our records in accordance with the GDPR. Any such request must be made in writing and can be sent to us via post or by email. Upon receiving your request, we will review our records, databases, word processing systems, computer hard drives, hard copy files, photographs, video recordings, internet logs, telephone records, back-up files and third party data processors’ systems and delete your personal data within 30 days of your request. In the event that you do make such a request you will be agreeing to terminate your agreement with us and end your usage of our service immediately. This does not include data that we are legally obliged to keep a record of.

Uses made of the information

We use information held about you in the following ways:

Information you give to us

• to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

• to comply with any and all legal obligations for us to provide information to relevant authorities.

• to provide you with information about other goods and services that we offer which are similar to those that you have already purchased or enquired about;

• to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer and have provided your consent for us to permit selected third parties to use your data, we (or they) will contact you by electronic means. We will not use your data in this way, or pass your details on to third parties for marketing purposes, unless you give your express consent for us to do so;

• to notify you about changes to our service;

• to ensure that content from our website is presented in the most effective manner for you and for your computer.

• Where the law permits, all such data will be anonymised or pseudonymised before being supplied to an authorised third party or authority;
  

Information we collect about you

• to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

• to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

• to allow you to participate in interactive features of our service, when you choose to do so;

• as part of our efforts to keep our site safe and secure;

• as part of our continuing commitment to remain GDPR compliant;

• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and

• to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources

We may combine your information with information that we collect about you. We may use this information and the combined information for the purposes set out below (depending on the types of information we receive).

Disclosure of your information

Unless you express to us otherwise, we may share your information with selected third parties including:

Business partners, suppliers and subcontractors for the performance of any contract we enter into with them or you.

Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users. We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Embodied Equine Therapy/Gemma Webb, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with the GDPR.

All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We endeavour to undertake audits of our data protection policies and procedures at regular intervals. This is so that we may identify and resolve any issues in our data handling procedures that may require review and updating. Where any such updates may affect your personal data, we will contact you to inform you of the relevant changes.

How long we store your personal data for

Personal data is only kept for as long as there is an administrative need to keep it to enable Embodied Equine Therapy/Gemma Webb to carry out its business or support functions, or for as long as it is required to demonstrate compliance for audit purposes or to meet legislative requirements. Personal data is kept for eight years from the date of last treatment.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or by writing to us setting out your objection. You can also exercise the right at any time by contacting us.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The GDPR gives you the right to access information held about you. If you wish to access your information please contact Gemma Webb at info@embodiedequinetherapy.com

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Gemma Webb, 11 Stanton Harcourt Road, Witney, Oxfordshire, OX28 3LE

Complaints

Any complaints regarding this privacy policy can be made to the supervisory authority ICO via https://ico.org.uk/global/contact-us/